We are careful not to sacrifice our client’s satisfaction in order to inflate profits generated by the plodding and unproductive practice of law. We achieve this by adopting flat rate billing which eliminates hidden costs, reduces overhead, and streamlines our business. We evaluate every business decision with an eye to ultimate value for our clients.

At NicholsonPham, we’ve intentionally reduced overhead to keep costs reasonable for our clients and to support a more collaborative way of working. The firm’s partners share a single office space, which allows for constant communication, immediate collaboration, and thoughtful decision-making on client matters. Our workspace and work habits are designed to benefit the people we represent, not to impress with excess. Our firm is located in a charming 1884 historic home in downtown Durham, less than a quarter mile from the courthouse, allowing us to work efficiently, meet comfortably with clients, and remain a visible part of the Central Park neighborhood. Our clients understand who we are the moment they walk through the door.

Whenever possible, NicholsonPham sets flat rates for our services. Flat rates are beneficial for our clients because you know up front how much representation will cost. Flat rates are good for us because they challenge us to be more efficient with our time while delivering high-quality legal services without sacrificing value. While we aren’t always able to offer flat rates because of the nature of some clients’ cases, we make every effort to give clients flat rates for our services. If you prefer a payment plan, we will work with you.

When we can’t set a flat rate, we set affordable hourly rates and precisely account for them. We will never bill you for golfing trips or spa treatments. If we golf, we pay.

We don’t nickel and dime you for the occasional photocopy made on our in-house copy machine or for the time our legal assistant spends setting up your file. Our clients typically only pay expenses we incur with third parties, like the Secretary of State, FedEx or the Clerk of Court. If we anticipate extra expenses, like an in-court translator or copying a large medical file, we will discuss that with you first. Occasionally, document fees will be charged for matters that require multiple or voluminous paper copies and you will always know that upfront.

We leverage technology to maximize our ability to serve and communicate with our clients. We strive to use paper as little as possible. We use efax, portable document formatting and web-based storage. An additional benefit of our approach is our attorneys can access cases and documents remotely. Each lawyer carries a smartphone and can communicate with clients at any time. We also encourage all clients to communicate with us by email.